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Faith Alive Church

Privacy Policy



Faith Alive Church understands that your privacy is important and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who visits any of our websites (see later), contacts us in any way, or attends any live events or meetings. We will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.


Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of our website / giving us any personal information by any means of communication, including in person. If you do not accept and agree with this Privacy Policy, you must stop using our Site or services immediately or talk to us about your concerns.

Please note our websites may contain links to other websites. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


  1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:


means an account required to access and/or use certain areas and features of Our Site;


means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out below;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and


means any of Faith Alive Church activities or website. Details of different parts and contact details are given below.

3. Information About Us

Faith Alive Church meets at various regular locations as published in our calendar.  We at Faith Alive Church appreciate that privacy is very important. The purpose of this Privacy Policy is in recognition that people have a right to keep their personal information private. This Privacy Policy covers the treatment of personally identifiable information that any of the Faith Alive Church sites may collect or hold to that is gained by other means. The websites include Faith Alive Church

Faith Alive Church operates under Company Number 11276502, Faith Alive Church also operates under Charity Number 1120795.


4. The information we collect about you

Some of the ways information is collected include:

  • When you contact us by mail, telephone, e-mail, or interact with us through electronic means – including websites, social media, discussion groups, conference calls, mobile applications.

  • When you support us through donations or purchases goods or services

  • If you take up a voluntary, contracted, or employment position

  • Where we provide services to you

  • When you give information in person.

The information you give us may include identifiers such as your name, postal address, e-mail address, phone number, church attended, credit card or financial information, other personal information, description, age and/or photographs. Other information will be required if you are a volunteer, employee.


All services (including various other activities) of Faith Alive Church church are recorded / photographed. Images of the people attending or participating in the service (or other activity) may be used and shown in our TV ministry ,resources and for other promotional purposes and commercial activities. By attending any service (or other activity) you agree to Faith Alive Church using your image and personal information in these recordings.


In addition the following is automatically collected during a website visit:
i) Technical information, including your Internet protocol (IP) address (used to connect your computer to the Internet), your login information (if appropriate), browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform; 
ii) Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our offices and staff members.
d) Information we receive from other sources. We may also receive information about you from other websites that we utilise or control, third parties who work closely with us including, for example, business partners, payment and delivery services and search information providers. 
e) If you are an employee or volunteer we may also hold certain categories of sensitive information such as personal financial details, age, gender, marital status, date of birth, full employment and educational history, references, medical and criminal records.
f) We also operate CCTV within and around Faith Alive Church CCTV signs are visible on the premises.
g) Where practicable, the purpose for which we collect personal information will be made clear at the time of collection. If you do not provide us with certain information we may be unable to provide you with certain services or assistance requested.
h) Users can use the church website without revealing who they are or other personal information unless they log on, place an order or register with us. We will not collect any personal information about visitors to the website except when they knowingly provide it.


5. What is our legal basis for processing your data?

The legal basis for processing personal data differs depending upon the purpose it was collected for. This includes consent, agreement, for legitimate interests, or for legal reasons.

The following list covers the main types of data that we hold, for a full list please contact: Faith Alive Church
i) Data collected for sending you information, newsletters and marketing is held on consent (unless otherwise stated). 
ii) Data collected through booking for the events and courses that we run is held on consent, for our legitimate interests or because of a contractual obligation to do so. 
iii) Employee & volunteer data records are processed to comply with legal and contractual obligations and to fulfil our legitimate interests as an employer.


6. Your Rights

You have various rights under GDPR, which this policy upholds:


The right to be informed about our collection and use of personal data;

The right of access to the personal data we hold about you; See section Faith Alive Church

The right to correct any personal data we hold about you that is inaccurate or incomplete (please contact Us using the details in Faith Alive Church);

You have a right to ask us to delete any personal data we hold about you. To do this please contact us using the details in Faith Alive Church. An exception is where we are required to hold the data by law or because we have to have the information for a particular reason e.g. for Gift aid or Faith Alive Church.

The right to restrict (i.e. prevent) the processing of your personal data;

The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

The right to object to us using your personal data for particular purposes; and

Rights with respect to automated decision making and profiling.

Data that is held on consent will only be processed as long as we have your consent. To withdraw your consent you can contact us by emailing us as detailed under Faith Alive Church.

Specific to websites:

You may access [certain areas of] Our Site without providing any data at all. [However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.



If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section Faith Alive Church and We will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office, see


7. Access to your information

You can request access to the personal information that Faith Alive Church: holds about you by contacting the Privacy Officer as set out below. Faith Alive Church: will provide you with access to your personal information unless legally authorised to refuse your request. Faith Alive Church: we do not charge for providing reasonable access.

If you wish to change personal information that is out of date or inaccurate at any time please contact Faith Alive Church After notice from you, Faith Alive Church: will take reasonable steps to correct any of your information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted please advise Faith Alive Church: and that information will be deleted wherever practicable.

Faith Alive Church: may refuse your request to access, amend or delete your personal information in certain circumstances. If Faith Alive Church: does refuse your request, you will be provided with a reason for such decision and, in the case of amendment, it will be noted with your personal information that you have disputed its accuracy.

8. How will we use your information?

Faith Alive Church church will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally, we will only use and disclose your personal information as follows:

  1. to establish and maintain your involvement with Faith Alive Church, including providing you with newsletters and updates on your giving to Faith Alive Church;
    (b) to provide the products or services you have requested from Faith Alive Church;
    (c) to answer your enquiry;
    (d) to register you for events, conferences or promotions;
    (e) to assist us to make our sites, services and products more valuable to our community;
    (f) for direct promotion of products or services and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further promotional communications;
    (g) to third parties where we have retained those third parties to assist us to operate Faith Alive Church and provide the products or services you have requested. In some circumstances we may need to disclose sensitive information about you to third parties as part of the services you have requested; and
    (h) to different parts of Faith Alive Church church to enable the development and promotion of other products and services and to improve our general ability to assist church attendees and the wider community.
    i) To maintain accurate and up to date records or our employees & volunteers.  
    j) To run criminal record checks on employees & volunteers in accordance with our safeguarding and employment policies 

k) To meet any legal requirements or as per agreements for use of services .. Faith Alive Church

l) To provide Pastoral care

Where you have consented when providing us with your details, Faith Alive Church: may also allow carefully selected third parties, including other churches in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these organisations in the future, please contact Faith Alive Church:.

Outside where stated above unless otherwise required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

To unsubscribe, please contact

    1. Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the [Data Protection Act 1998] OR [GDPR] including:
      1. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.]

Personal information may be shared with our international affiliates, if their activities are more closely matched to your needs and requirements.


9. Security

Faith Alive Church: will take reasonable steps to keep secure any personal information held and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or Application. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, or for any unauthorised access or use of that information.

 Faith Alive Church: takes security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Your information will be held for a reasonable period or as long as the law requires.

Payment transactions are encrypted during transition. Such transactions can be bank transfers or PayPal transactions.

The safety and security of your information also depends on you. Where we have given or you have chosen a password for access to certain parts of our Website or Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. And, we urge you to be careful about giving out information in public areas of the Website like Pray Together, comments sections or message boards. The information you share in public areas may be

a) Only Faith Alive Church staff, volunteers and business partners that need to see the data can access it.
b) We may store your information on computers, in paper form, or both.
c) All computers that store any personal data are password protected.
d) Laptop computers and similar devices that contain confidential information are encrypted.
e) Any paper files that hold personal information (other than names and contact details) are kept on secure premises in locked cupboards and filing cabinets.
f) The data that we collect from you may be transferred to, and stored at, a destination outside the European Union (“EU”). It will also be processed by staff operating outside the EU who work for us or for one of our providers. This includes staff engaged in, among other things, the fulfilment of your requests for services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and in compliance with all relevant UK data protection legislation. 
g) Information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site or app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. DELETE IF INAPPROPRIATE.
h) Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 


10. How long do we hold your data?

a) The length of time that we will retain your data will vary depending upon the purpose for which it is processed. 
b) Data that is held by us on consent is only kept for as long as we have your consent to process that data. 
c) For a full list of our data retention periods you can contact Faith Alive Church


11. Cookies

Cookies are small amounts of information that Faith Alive Church: stores on your computer. Unless you have indicated your objection when disclosing your details to Faith Alive Church:, its system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also help to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on Faith Alive Church: sites. If you do not wish to receive cookies in the future, please contact Faith Alive Church:.


12. Changes to this Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes) and it will be reviewed at least annually. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. You are responsible for ensuring we have a reliable e-mail address for you.

Date last revised is 22 December 2020


13. Contact 

If you have any questions, comments or requests regarding this privacy policy please e mail Faith Alive Church @ or write to us at: Faith Alive Church, 25a Market Square, Bicester, OXON, OX26 6AD.

Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12, above).


Appendices - Further information

What Information Do We Collect Through Automatic Data Collection Technologies?

As you navigate through and interact with our Website or Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website or Application, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.

  • Information about your computer and internet connection, including your IP address, operating system and browser type.

  • Information about the type of mobile device you use, your mobile device unique device ID, its IP address, operating system, and internet browser, and information the way you use the Application.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioural tracking), including but not limited to Good Analytics. Such technologies utilize analytic advertising features and implements cookie data collection, which is then transferred to third parties. All information as collected and shared by Google Analytics regarding your visits to this Site is governed by Google's Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this Site by disabling cookies on your browser.

We currently do not respond to Do Not Track signals.

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and Application and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.

  • Store information about your preferences, allowing us to customize our Website or Application according to your individual interests.

  • Speed up your searches.

  • Recognize you when you return to our Website or Application.

Occasionally a user's behaviour within our family of websites will trigger an automated response or series of responses that is designed to help the user further engage with our ministry or ministries.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons that permit us, for example, to count users who have visited those pages, opened an e-mail, and for other related website statistics like recording the popularity of certain website content and verifying system and server integrity.

We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-party Use of Cookies and Other Tracking Technologies

Some content or applications on the Website may be served by third parties, including ministry affiliates, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

    1. In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

    2. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

    3. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings

Additional Information for Mobile Users

Our Application does not pull contact information, friends’ lists, contacts’ lists or check-ins.

Our Application does collect precise information about the location of your mobile device if you allow the Application to gather such information. We use your location information to provide requested location services, to connect you to local broadcast listings and/or to help you find a local church in your area. If you choose not to allow the Application to gather such information, you have the option, to manually enter a zip code.

Are Children Allowed to Use our Site?

If you are under 18, you may use the Website and Application only with the involvement of a parent or guardian.

Our Website and Application are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website or Application. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or register, make any purchases, or use any of the interactive or public comment features on this Website, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at Faith Alive Church

What Happens If Our Business Changes Hands?

      1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

      2. In the event that any of your data is to be transferred in such a manner, you will [not] be contacted in advance and informed of the changes. [When contacted you will [not, however,] be given the choice to have your data deleted or withheld from the new owner or controller.

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